Support comes in 2 flavours:
Ongoing Support - often preemptive, but also including responding to client's issues and request in a professional yet friendly manner. In the case of an emergency, priority support is provided to minimise business impact. Out-of-hours support is provided when required.
Special Projects - where a larger piece of work is scheduled e.g. hardware/software roll-outs, platform changes etc.
Customers are welcome to outsource as much or as little as they wish. No two clients requirements are the same, from a one-off project to a fully-managed service.
Support is provided very flexibly, with each client choosing their preferred mix of the following:
Phone or instant message support - often a straightforward question or request can be dealt with quickly and easily.
Onsite support where required or preferred. Some tasks always require hands-on support, and some requirements are better dealt with face-to-face.
Remote support - via TeamViewer or Cloud products. This typically covers the majority of ongoing support. Often a problem can be looked at instantly. It's especially useful for out of hours work to minimise disruption during working hours.
Services include, but are not limited to:
Regular health checks of the whole technical environment
Hardware installation and configuration
Mobile device management - phones and tablets, Android and iOS.
Software upgrades and installations including patch management for firmware and operating systems.
Implementing (and policing) security policies and practices.
Preemptive scanning, checking of reports and application of corrective measures.
Analysis of IT systems and identification of early warning of IT security threats.
management of anti-virus and anti-spyware tools.
Virus & Spyware identification and removal. Extensive experience, including Crypto-locker, bitcoin payments etc.
Network and communications setup, management and troubleshooting.
Setup and administration of VPNs
GDPR and Compliance management. Implementation (or assistance in implementation) and ongoing management of agreed IT processes and procedures.
Systems Backup - On-site, off-site or online. Often a combination of these options.
Disaster Recovery planning and implementation.
Business Continuity planning and implementation.
Data Recovery, through a partner company based in Portsmouth, all forms of bare-metal data recovery can be performed.
Data 'management' - expertise in spreadsheet and database systems
Continual review of IT processes and implementation of best practices from lessons learned from similar businesses.
Accounts system integration - Sage developer partner.
Systems Integration - Pulling all of your IT systems together to form a cohesive solution.
Remote monitoring of systems.